Refund policy
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Thank You for Shopping with Alesta Store
Thank you for choosing Alesta Store. At Atlas Trade UK Ltd, we take great pride in our reputation for quality, and it is important to us that you are completely satisfied with your purchase. We handle returns on a case-by-case basis with the goal of ensuring customer satisfaction. We stand behind our products and want you to be pleased with them. Our team at Alesta Store will always strive to support our customers and assist with your grooming needs.
Thank you for choosing Alesta Store. At Atlas Trade UK Ltd, we take great pride in our reputation for quality, and it is important to us that you are completely satisfied with your purchase. We handle returns on a case-by-case basis with the goal of ensuring customer satisfaction. We stand behind our products and want you to be pleased with them. Our team at Alesta Store will always strive to support our customers and assist with your grooming needs.
Submit a Return Request
To initiate a return, log in to your account on alestastore.com:
To initiate a return, log in to your account on alestastore.com:
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In the Email field, enter your email address, then click "Continue."
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Check your email for a message from Alesta Store containing a six-digit verification code.
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Return to alestastore.com and enter the six-digit verification code.
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Select the order you wish to return.
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If your order contains multiple items, choose the ones you want to return.
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Provide a return reason and include a note for us. (If you’d like a replacement, please specify this in the notes.)
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Click "Request Return."
If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. Once the product is returned and inspected, you will receive a refund according to our policy.
Items Not Eligible for Return
No returns will be accepted for the following:
No returns will be accepted for the following:
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Chemicals
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Liquids
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Aerosols
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Clipper/Trimmer Blades
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Scissors/Shears
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Razors/Razor Holders
Return Policy
You may return eligible items within 30 days of the delivery date. Return shipping costs are the responsibility of the customer. Refunds will be issued for the cost of the merchandise, minus the original shipping cost, and may be subject to a restocking fee of up to 20%.
You may return eligible items within 30 days of the delivery date. Return shipping costs are the responsibility of the customer. Refunds will be issued for the cost of the merchandise, minus the original shipping cost, and may be subject to a restocking fee of up to 20%.
If an inspection reveals that the returned item has been used, you will be responsible for the cost of return shipping back to you, or a 50% restocking fee will be applied in addition to any associated shipping charges.
Returned items must include a copy of the sales receipt and all original packaging, including warranty cards, instructions, and accessories. Both the merchandise and packaging must be in new, unused condition. Returns must be securely packed in a shipping carton with adequate padding.
Defective Machines
All defective machines must be sent to the respective manufacturer for warranty service (e.g., Wahl, Andis, Babyliss, Oster, JRL, Gamma+/SC). Contact the manufacturer directly for support.
All defective machines must be sent to the respective manufacturer for warranty service (e.g., Wahl, Andis, Babyliss, Oster, JRL, Gamma+/SC). Contact the manufacturer directly for support.
For returns of Wahl, Andis, Babyliss, or Oster machines to Alesta Store, the item must be in new, unused condition with all original documentation and accessories included in the original box. Upon inspection confirming the item is unused, we will refund the cost of the machine, minus a 20% restocking fee and any applicable shipping charges (including the actual shipping cost if the order qualified for free shipping).
Damaged Shipments
If your shipment arrives damaged (visible or concealed):
If your shipment arrives damaged (visible or concealed):
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Ask the delivery driver to note the nature and extent of the damage on the freight bill of lading.
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Contact the transportation company’s office to request an inspection of the merchandise.
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File a claim for damages immediately.
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If an item is damaged, retain the original packaging and the damaged product until your claim is resolved. Do not reship the package.
Undeliverable Packages (Return to Sender)
For packages returned to us due to reasons beyond our control (e.g., incorrect address or refusal of delivery), a 20% restocking fee plus any applicable shipping charges will apply.
For packages returned to us due to reasons beyond our control (e.g., incorrect address or refusal of delivery), a 20% restocking fee plus any applicable shipping charges will apply.
Missing or Stolen Packages
If you receive confirmation that your package was delivered and left at a specific location but cannot locate it, please contact us immediately at info@alestastore.com for assistance.
If you receive confirmation that your package was delivered and left at a specific location but cannot locate it, please contact us immediately at info@alestastore.com for assistance.
If your package was stolen, we can guide you through the process. Please have all relevant package details ready to share with our shipping agent.
For tracking numbers or invoices needed to complete any carrier-related process, feel free to reach out to us at info@alestastore.com, and we’ll gladly provide the necessary information.
Disclaimer
Prices are subject to change without notice. Prices may vary between alestastore.com and in-store locations operated by Atlas Trade UK Ltd. We reserve the right to limit quantities and are not responsible for printing errors. Some product illustrations are for representation only and may not reflect the exact appearance or size of the items offered. Additional delivery charges may apply to certain items. No reproduction of content from alestastore.com is permitted without the written permission of Atlas Trade UK Ltd.
Prices are subject to change without notice. Prices may vary between alestastore.com and in-store locations operated by Atlas Trade UK Ltd. We reserve the right to limit quantities and are not responsible for printing errors. Some product illustrations are for representation only and may not reflect the exact appearance or size of the items offered. Additional delivery charges may apply to certain items. No reproduction of content from alestastore.com is permitted without the written permission of Atlas Trade UK Ltd.
