Shipping policy
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All About Your Order
Shipping Details
All items are shipped separately unless you purchase multiple identical items, in which case they may be shipped together.
Shipping Details
All items are shipped separately unless you purchase multiple identical items, in which case they may be shipped together.
How Can I Check the Status of My Order?
You can track your order in real-time using the shipping confirmation email, which will be sent within one week of your purchase, or by selecting the "Track Order" option on our website. Alternatively, feel free to contact us directly at info@alestastore.com for assistance with checking your order status.
You can track your order in real-time using the shipping confirmation email, which will be sent within one week of your purchase, or by selecting the "Track Order" option on our website. Alternatively, feel free to contact us directly at info@alestastore.com for assistance with checking your order status.
Once an order is placed, it is immediately forwarded to one of our fulfillment centers. From there, we aim to ship your items within 1-3 business days.
Expected Delivery Times
We estimate delivery within 5-14 business days, though this may vary depending on your location. Please note that we do not process or ship orders on weekends or public holidays. These timeframes are estimates, not guarantees, and we appreciate your understanding.
We estimate delivery within 5-14 business days, though this may vary depending on your location. Please note that we do not process or ship orders on weekends or public holidays. These timeframes are estimates, not guarantees, and we appreciate your understanding.
Can I Cancel My Order?
Due to our integrated e-commerce system and partnership with a global logistics provider, orders are processed immediately upon placement and cannot be canceled. We encourage you to review your order details carefully before submission, as ensuring their accuracy is your responsibility.
Due to our integrated e-commerce system and partnership with a global logistics provider, orders are processed immediately upon placement and cannot be canceled. We encourage you to review your order details carefully before submission, as ensuring their accuracy is your responsibility.
Made a Mistake in My Address?
Unfortunately, due to customs regulations and our logistics provider’s privacy policy, we are unable to modify your shipping address once an order is placed. Please double-check your address prior to completing your purchase, as it is your responsibility to ensure all details are correct.
Unfortunately, due to customs regulations and our logistics provider’s privacy policy, we are unable to modify your shipping address once an order is placed. Please double-check your address prior to completing your purchase, as it is your responsibility to ensure all details are correct.
Lost or Returned Shipments
If your shipment is deemed lost by the shipping provider, we will replace it with a new unit upon your payment of the item’s original cost (excluding initial shipping fees). If your shipment is marked as "Return to Shipper" by the provider, we will offer an exchange or refund once the item is returned to us, as confirmed by tracking. In the case of a refund, any additional shipping costs incurred will be deducted. Ensuring the accuracy of your order details remains your responsibility.
If your shipment is deemed lost by the shipping provider, we will replace it with a new unit upon your payment of the item’s original cost (excluding initial shipping fees). If your shipment is marked as "Return to Shipper" by the provider, we will offer an exchange or refund once the item is returned to us, as confirmed by tracking. In the case of a refund, any additional shipping costs incurred will be deducted. Ensuring the accuracy of your order details remains your responsibility.
